privacy policy

Effective date September 26 2026

This Privacy Policy explains how Paws Up Pet Nanny, LLC ("Paws Up," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit www.pawsuppetnanny.com, contact us, schedule a phone call, or receive dog walking or pet sitting services. It also explains the choices available to you.

Information We Collect

Information You Provide
We may collect information that you choose to provide, including:

Contact information, such as your name, email address, telephone number, and mailing or service address.
Information submitted through our contact form or during a scheduled phone call, including your message, requested services, scheduling preferences, and referral source.
Client and pet-care information, such as pet names, species, breeds, ages, care instructions, veterinary information, emergency contacts, behavior or health information relevant to safe care, and records of services requested or provided.
Home-access information needed to perform services, including lockbox locations, access codes, alarm instructions, and other entry details.
Communications, including messages sent through email or the Time To Pet portal and records of questions, feedback, or service concerns.
Billing and transaction information. Payment-card transactions are handled through Time To Pet and its payment providers. We may receive transaction status, payment amount, and limited card-related details, but we do not intend to store full payment-card numbers on our website.

Information Collected Automatically
When you use the website, we and our service providers may automatically collect technical and usage information, such as your Internet Protocol address, browser and device type, operating system, referring pages, pages viewed, dates and times of visits, approximate location derived from an Internet Protocol address, and interactions with the website. We may collect this information through server logs, cookies, and similar technologies.

Information From Service Providers
We may receive information from Calendly when you schedule a phone call and from Time To Pet when you create a client profile, request services, communicate with us, sign an agreement, or make a payment. Those providers also process information under their own privacy notices and terms.

How We Use Information

We may use personal information to:

Respond to inquiries and schedule phone calls.
Determine service availability, prepare estimates, create client and pet profiles, and provide dog walking and pet sitting services.
Communicate about appointments, visits, payments, schedule changes, emergencies, and client support.
Process payments, maintain business and tax records, and collect amounts due.
Protect pets, clients, employees, homes, accounts, and business systems, and investigate safety or security concerns.
Analyze website performance and understand how visitors use the website.
Comply with law, respond to lawful requests, establish or defend legal claims, and enforce agreements.

Cookies and Analytics

The website may use cookies that are necessary for basic operation and Google Analytics or a similar analytics service. Analytics tools may use cookies and collect device, browser, Internet Protocol, and website-activity information to prepare usage statistics. We use analytics information to understand and improve the website, not to make decisions about pet-care eligibility or pricing.

You can adjust browser settings to block or delete cookies. Blocking necessary cookies may affect website functions. You may also use the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout. The website does not currently use advertising pixels or behavioral advertising cookies. If that changes, we will update this Policy and any cookie choices required by applicable law.

How We Disclose Information

We may disclose personal information to the following recipients when reasonably necessary:

Employees and authorized caregivers who need information to provide services, communicate with you, or respond to an emergency.
Service providers that support our website and operations, including website hosting, email, Calendly, Time To Pet, analytics, payment processing, record storage, and professional advisers.
Veterinarians, emergency animal hospitals, emergency contacts, or other responders when reasonably necessary to protect a pet, person, or property.
Government agencies, law enforcement, courts, insurers, attorneys, or other parties when required by law or reasonably necessary to protect rights, safety, and property or to handle a claim.
A buyer, successor, or adviser in connection with a proposed or completed merger, sale, financing, reorganization, or transfer of all or part of the business, subject to appropriate confidentiality measures where applicable.

We do not sell personal information for money. We do not use or disclose personal information for cross-context behavioral advertising. We may disclose information to service providers for the business purposes described in this Policy.

Third Party Websites and Services

The website may link to or integrate with third-party services, including Calendly and Time To Pet. When you use a third-party site or service, that provider may collect information directly from you and apply its own privacy notice and terms. Their privacy practices are not controlled by this Policy. You can review their current notices at https://calendly.com/legal/privacy-notice and https://www.timetopet.com/privacy.

Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain client and business records, meet tax and accounting requirements, resolve disputes, handle insurance or legal claims, and comply with law. Retention periods vary by the type of record and the reason it is maintained. We may delete or de-identify information when it is no longer reasonably needed, subject to legal and operational requirements.

Data Security

We use reasonable administrative, technical, and physical measures designed to protect personal information. We also limit access to information to people who reasonably need it for their work. No website, transmission, or storage system can be guaranteed to be completely secure. Please do not submit Social Security numbers, financial account credentials, or other information that we have not requested through the website contact form or ordinary email.

Your Choices and Requests

You may ask to access, correct, or delete personal information that we maintain about you by contacting us at PawsUpPetNanny@gmail.com. We may need to verify your identity before completing a request. We may retain information when reasonably necessary to complete services, maintain transaction records, comply with law, protect safety, prevent fraud, or establish or defend legal claims. You may update many client and pet details directly through Time To Pet.
You may stop nonessential promotional email by using the unsubscribe method in the message or contacting us. Service-related messages, such as appointment, visit, billing, safety, or account notices, are not promotional messages and may continue while you are a client.

Children Privacy

The website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child under 13 has provided personal information through the website, contact us so we can review and delete it as appropriate. A person must be at least 18 years old and legally able to enter a contract to book services.

Changes to This Privacy Policy

We may update this Policy when our information practices, service providers, or legal obligations change. We will post the updated Policy on the website and revise the effective date. If a change materially affects how we use information already collected, we will provide additional notice or request consent when required by applicable law.

Contact Us

Questions or privacy requests may be sent to:

Paws Up Pet Nanny, LLC
717 Audubon Lake Drive Apt. J
Durham, NC 27713
PawsUpPetNanny@gmail.com
919-323-9099